Refund & Cancellation Policy

Last updated: 25 August 2026

We want you to be satisfied with your purchase. Please read this policy carefully before buying, as it explains how refunds and cancellations are handled for our digital product.

1. Nature of the product

This is an instantly delivered digital product (eBooks and, where applicable, bonus audiobooks). Because access is granted immediately after payment, standard "change of mind" refunds are not available once the access link has been delivered.

2. When a refund may be issued

• You were charged but did not receive your access email/link within 48 hours of payment, and our support team is unable to resolve the delivery issue.
• You were charged more than once for the same order due to a technical error.
• The files delivered are genuinely corrupted, inaccessible, or materially different from what was advertised, and we are unable to fix this within a reasonable time.

To request a refund under these conditions, contact us within 7 days of purchase at support@scalelab.in with your order/payment reference.

3. When a refund will not be issued

• You simply changed your mind after receiving access.
• You did not read the product description before purchasing.
• Access has already been used/downloaded and there is no technical fault.

4. Cancellations

Since this is a one-time payment for instantly delivered digital goods (not a subscription), orders cannot be cancelled once payment has been successfully completed.

5. Refund processing time

Approved refunds are processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

6. Contact us

For any billing or access issue, write to support@scalelab.in.